SSO Plugin for HP Service Manager ITSM and Service Request Catalog
Introducing the industry standard HP Service Manager ITSM SSO solution, implemented by some of the world's largest organisations to bring ITSM closer to users.
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Encouraging engagement with change management
One of the biggest barriers between users and ITSM is the requirement to login. Taken in isolation, it may be easy to assume that users will know their password; taken in context, users will have a range of passwords for the array of different internal business applications within the company and will quickly find themselves entering the wrong password a number of times and locking out their account.
SSO Plugin removes this barrier because users do not have to login, and they don't find themselves in a position where by they are calling the service desk to raise an incident to gain access to ITSM to raise an incident!
SAP Business Objects
SSO Plugin provides full support for SAP Business Objects out of the box, allowing the Business Objects user repository to be maintained within Service Manager. Users that have access to Service Manager, who are in defined groups, will gain access to Business Objects.
This functionality removes the need to manage multiple user repositories.