Java System Solutions

More than just SSO for BMC Dashboards

BMC Dashboards is a superb addition to the BMC IT Service Management, however it is built on a user repository that has no integration with the ITSM user repository, so administrators must maintain multiple user repositories. The effort involved in managing multiple user repositories leads to higher costs and user permissioning errors.

SSO Plugin solves this problem through an SSO module that provides a full BMC ITSM to Dashboards user and group synchronisation tool, allowing the administrator to manage just one user repository.

How is this different from other products?

Other companies will tell you they can provide SSO for Dashboards, but no other product:

• Integrates Dashboards with ITSM by providing a single database for user configuration.
• Provides an easy to install plugin to Dashboards that leverages the industry leading SSO implementation provided by SSO Plugin.
• Provides both SSO and manual login to Dashboards.

SSO Plugin is the only product in the BMC market that brings BMC products together.

How does it work?

SSO Plugin runs on the Mid Tier providing corporate SSO, and also extends SSO to Dashboards. The integration leaves Dashboards configured to use SSO Plugin or the Dashboards local database, allowing the administrator to maintain additional accounts in Dashboards that are not present in AR System if necessary.

When a user access Dashboads, SSO Plugin checks the Dashboards database for an account. If one doesn't exist and the user is in a valid ITSM mapped (to a Dashboards) group, an account is created and Dashboards roles assigned. If the account exists, the Dashboards roles are updated as per the ITSM mapped groups, and if necessary, the user is denied access should they no longer be a member of the relevant ITSM groups.

SSO Plugin also sets up the user first name, last name and email address by pulling the data from the ITSM People database.