Java System Solutions

What do our clients say about us?

We pride ourselves on not only excellent software, but excellent support. We've included a few quotes from clients below:

Vijay Kumar, SUMMS Remedy Lead

HP Enterprise Services (EDS)

As part of the huge Remedy implementation for the Singapore government, we needed a scalable and robust single sign on application. The answer for us was the SSO application from Java System Solutions. Not only did the JSS team give us a better solution but excellent support for their product.

The stark feature that stands apart from other vendors we dealt till now is their readiness and turnaround time to fine tune their application whenever we hit a road block with any integration product authentication to Remedy, they were spot on with the fix. And most importantly the professionalism that John and his team displayed during our implementations was of a very high degree. I have no hesitations in recommending JSS for anyone implementing an SSO solution.

Håvard Richvoldsen, Senior Consultant

Syscom AS

We are currently implementing a huge BMC AR System project for one of our customers in Norway and they requested a Singe Sign On solution to support Kerberos authentication and to use IIS as a front end.

We have deployed the JSS SSO Plugin to number of other customers in Norway and were keen to use the product again. The new (3.1) release has vastly improved the (already easy) installation process and the documentation is even more detailed and precise.

Our primary driver for selecting John, Danny and the rest of the JSS team as a partner is by far their fast response regarding any questions you might ask: Not only do they come up with the correct solution, they do it in minimum of time!

We have no hesitations in recommending this excellent product and company to anyone who wants SSO in their AR System environment.

Faton Shala, Senior Systems Engineer

Swisscom

It's very annoying in a Windows Integrated environment to have any application that doesn't support Sigle Sign On because users have to make interactive logins to the applications (with the same username and password). BMC ITSM is one of the applications that doesn't support SSO and requires interactive user login. Our environment is very large and we can't accept this way of accessing the application.

Since we integrated the SSO Plugin from Java System Solutions, it's now possible to sign in to ITSM applications without users having to manually login, and that's fantastic. This is definitively the right SSO solution for the ITSM environment.

Here are the technical details about our environment:

• Using ISA 2006 for external access using extranet.
• Using it with Windows clients for internal access.
• Using Kerberos protocol / configuration.
• Using multiple domain controllers.

Even in this complicated environment, SSO Plugin worked out of the box providing access to ITSM applications, which is now faster than before with a conventional interactive login.

And last, but not least: The support from the Java System Solutions is in ‘real time’ and very efficient. I just want to say thank you to John Baker and Danny Kellett for doing such a good job.

Max Keistler, Systems Administrator

Piedmont Natural Gas, US

Remedy was installed at PNG approximately 10 years ago. As an employee, every time you turn around, you have to log into Remedy again; mainly from the Remedy notification emails. Not any more. SSO from JSS filled a void that our Remedy vendor left. Now, when those notifications arrive in your email, one click takes you to your assigned issue.

As for the installation of SSO, I have to say I was surprised at how short a time was needed and impressed by the expertise of JSS support. Our test environment was updated in less than an hour. Our production SSO installation was similar. And, all of this occurred via the internet. We look forward to continuing the support relationship.

Karen Elliot, AR System Administrator

Perdue Foods, US

Our IT department is in the middle of a huge project to help make our end users more self-sufficient and our support desk to be more efficient. A key deliverable to this initiative is configuring single sign-on for Remedy. SSO is a small piece in our big picture, but a whole group of other, bigger projects are riding on SSO being installed and working in our Remedy environment, so it's a big deal for us.

Enter the folks at Java System Solutions. They provide an SSO tool that is easy to install, a breeze to configure, and that just plain works. All of that would have sold their product to us, but they go a step further and offer some of the most amazing technical support it has ever been my pleasure to work with. The technicians know their product inside and out. They are friendly and personable. No matter how many times I tried to break things or asked them the same question, they were patient and non-patronizing. They seem to work 24x7 — I never waited more than an hour or two to get an email response from them.

For an SSO Plugin for Remedy, you just can't beat JSS for price, ease of use, and most especially technical support.

Ryan S, Senior Systems Engineer

(large US Insurance Company)

We are enjoying the SSO plugin, it's saved time and provides a consistently better experience for my customers within our environment. SSO is an important piece of our ITSM strategy, as BMC plans to end of life the WUT, we plan on rolling out our BMC ITSM 7.6 deployment on the Web throughout the enterprise and helps us drive our support costs down. SSO helps us meet a integration requirement and a great customer experience that our users expect. Our customers love the fact that they do not have to login to Remedy.

Java Systems Solutions was integral to the implementation of Single-Sign-On for our Remedy applications, and their support is top-notch. Java Systems Solutions worked tirelessly through the issues of our complex IT environment even late in to the night, which was great knowing that someone is there to support us. We received support primarily through email and phone. Their support does not stop at deployment, Java System Solutions provides regular updates to their applications and will resolve problems if a bug report is submitted.

Additionally, Java Systems Solutions dove deep in to logs from servers, server apps, network sniffing, and Kerberos applications to debug how SSO is integrated in our environment. I am continually impressed by their service.