News & comment
● SSO Plugin version 2.4 beta
posted by John B on 18th January 2010
This major release of the SSO Plugin aims to further simplify the installation process and provide new functionality. Improvements include:
Removing the jss-sso.cfg configuration file from the JSS AREA Plugin: AREA Plugins have no ability to read data from an AR System form so the configuration had to be held in a file. In the 2.3 release, the product provided a form in which users could configure the jss-sso.cfg file, however this could lead to confusion with effectively two sources of data for the AREA Plugin configuration. The new release removes the configuration file after extensive re-coding of the AREA Plugin to allow it to read the configuration directly from the AR System form.
SSO Administration Console: The AREA Plugin is now configured through an SSO Administration Console, installed alongside the AR System administration consoles and linked from the Homepage.
Single Sign On for Remedy Knowledge Management: The BMC Remedy Knowledge Management product has a limited integration with BMC ITSM driven through workflow, which means users have to log in to ITSM in order to access RKM without logging in. While this may be suitable for service users, a larger group of end users may wish to search RKM without being required to login to RKM.
BMC provide no SSO interface to RKM, so we've examined the product and implemented our own interface. This version of the SSO Plugin solves the problem by providing a plugin to RKM that provides end users with SSO access without first logging in to ITSM.
This is the first release and is considered beta. It requires a few manual installation steps, and while trivial, a future version of the SSO Plugin will remove these steps.
● SSO Plugin version 2.3 update 8
posted by John B on 14th January 2010
Update to the WUT SSO Plugin to remove dependency on the registry and allow multiple servers to be configured.
● SSO Plugin and BMC Remedy Knowledge Management
posted by John B on 8th January 2010
We have verified that the SSO Plugin is compatible with the BMC ITSM RKM integration.
● SSO Plugin version 2.3 update 6
posted by John B on 5th December 2009
This is a minor update:
Provides instructions on how to configure Kerberos AES 256 bit encryption for Windows Vista IE clients.
● SSO Plugin 2.3 update 4
posted by John B on 26th November 2009
New functionality to allow non-SSO enabled users (i.e. no valid entry in the AR System User form) to be redirected to the Midtier login page instead of to the standard BMC ARERR 623 error page. Essentially, non-SSO enabled users should be able to use an SSO enabled Midtier and not see any difference in behaviour from a non-SSO enabled Midtier.
● Crystal Reports and Business Objects
posted by John B on 22nd November 2009
We've worked with a client to troubleshoot and diagnose issues in the AR System SSO interface to Crystal Reports and Business Objects. These issues were raised with BMC and a hot fix for AR System 7.1 patch 007 is available from BMC support (it involves installing three patched jar files to the Midtier). We've been informed that the fixed in version 7.1 patch 009, and are awaiting confirmation on when it will be resolved in AR System 7.5.
● SSO Plugin 2.3 update 3
posted by John B on 20th November 2009
The third update to version 2.3 of the SSO Plugin is available on our downloads page. This resolves a number of issues and improves upo the support documentation following customer feedback. The Midtier SSO diagnostics page has been improved to provide troubleshooting information for users who's SSO fails.
● SSO Plugin 2.3 update 2
posted by John B on 8th October 2009
The second update to version 2.3 of the SSO Plugin is available on our downloads page. This resolves a number of issues and includes new documentation on configuring the plugin for server groups and proxies.