Search Contact Login

ARS-List mirror

This is a mirror of the ARS-List, a mailing list for users of the AR System and related tools. This mirror is maintained for convenience and searchability by JSS, makers of the SSO Plugin single-sign on plugin for AR System, and the XML Gateway ITSM XML integration toolkit.

To join in the conversation, see the official sign-up interface at arslist.org.

Subject RESOLVED: Strange Error - Caught exception undefined !
Sender team.remedy@libero.it <team.remedy@...>
Date 2011-03-18 11:29:04 (browse in month)
Hi All,
after making the changes indicated by BMC (Knowledge Article ID: KA328684)
I confirm that problem has been resolved. Specifically, a page javascript
(ClientCore.js) in the proxy cache was corrupt for some mysterious reason.
It was then simply remove the object from the cache to return to the alert.
In conclusion to be drawn, I confirm that the solution lies with the client-
side proxy (with a cache cleaning) and not Remedy side.

For clarification, greetings.
Thank you very much

>----Messaggio originale----
>Da: nairrajesh@...
>Data: 15-mar-2011 13.25
>A: <arslist@...>
>Ogg: Re: Strange Error - Caught exception undefined !
>
>Hello,
>Open IE--> go to tool --> internet options --> you get a screen with tabs go
to advance tab and over their you will get the button to reset the setting to
default, click on that, close the session and check
>
>Note : this has worked for me, N I treat this as a work around
>
>With Best Regards
>Rajesh Nair
>-----Original Message-----
>From: Action Request System discussion list(ARSList) [mailto:arslist@...
org] On Behalf Of team.remedy@...
>Sent: Tuesday, March 15, 2011 5:32 PM
>To: arslist@...
>Subject: R: Re: Strange Error - Caught exception undefined !
>
>Hello Rajesh,
>I'm sorry but I did not understand.
>could you explain better your solution?
>
>thank you very much
>
>>----Messaggio originale----
>>Da: nairrajesh@...
>>Data: 15-mar-2011 12.29
>>A: <arslist@...>
>>Ogg: Re: Strange Error - Caught exception undefined !
>>
>>Hey,
>>I said the IE setting in the Advance tab. Not the Cache,
>>Clearing the cache does not help
>>
>>With Best Regards
>>Rajesh
>>
>>
>>-----Original Message-----
>>From: Action Request System discussion list(ARSList) [mailto:
arslist@...
>org] On Behalf Of team.remedy@...
>>Sent: Tuesday, March 15, 2011 4:40 PM
>>To: arslist@...
>>Subject: R: Re: Strange Error - Caught exception undefined !
>>
>>Hello Rajesh,
>>Unfortunately, this solution is not enough. I already tried to reset IE
>cache,
>>but I've got no results.
>>I also changed the file ClientCore.js ... but no result!
>>
>>Do you have any brilliant idea? Thanks in advance.
>>P.
>>
>>>----Messaggio originale----
>>>Da: nairrajesh@...
>>>Data: 15-mar-2011 12.00
>>>A: <arslist@...>
>>>Ogg: Re: Strange Error - Caught exception undefined !
>>>
>>>I have seen this in my version also that 6.3
>>>And it got foxed once I reseted the IE setting to default.
>>>Ne ways this was just a workaround
>>>
>>>With Best Regards
>>>
>>>Rajesh
>>>
>>>-----Original Message-----
>>>From: Action Request System discussion list(ARSList) [mailto:
>arslist@...
>>org] On Behalf Of team.remedy@...
>>>Sent: Tuesday, March 15, 2011 4:23 PM
>>>To: arslist@...
>>>Subject: Strange Error - Caught exception undefined !
>>>
>>>Hi All,
>>>
>>>I got the error message "Caught exception undefined: undefined -
TypeError:
>>>Object doesn't support this property or method... AT: Undefined"
>>>when I tried to use my browser ' Microsoft InternetExplorer 7'. However,
>the
>>>error message does not occur when I useMozilla Firefox browser.
>>>
>>>Could someone help me out please. (please please !)
>>>Peter
>>>
>>>Mid Tier Version  7.1.00 Patch 007 200904060530
>>>Web Server Information  Apache Tomcat/5.5.25
>>>Operating System Name  Windows 2003
>>>Java Version  1.6.0_23
>>>
>>>Definition Change Check Interval(Seconds)  3600
>>>Session Timeout (Minutes)  90
>>>
>>
>

>>>_______________________________________________________________________________
>>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>
>>
>

>>>_______________________________________________________________________________
>>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>
>>
>

>>_______________________________________________________________________________
>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>

>>_______________________________________________________________________________
>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>

>_______________________________________________________________________________
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

>_______________________________________________________________________________
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

SSO for BMC, Kinetic, HP, CA, SAP, Jasper and more
© 2014 Java System Solutions
All registered trademarks or trademarks belong to their respective companies

Remedy 7.1 AR Error Messages