Search Contact Login

ARS-List mirror

This is a mirror of the ARS-List, a mailing list for users of the AR System and related tools. This mirror is maintained for convenience and searchability by JSS, makers of the SSO Plugin single-sign on plugin for AR System, and the XML Gateway ITSM XML integration toolkit.

To join in the conversation, see the official sign-up interface at arslist.org.

Subject Mid Tier Authentication Error ARERR 9388 (view thread)
Sender Ravi <ravi6835@...>
Date 2009-08-14 18:33:47 (browse in month)
great ! Thank you LJ. I will look into it.

On Fri, Aug 14, 2009 at 12:15 PM, LJ Longwing <lj.longwing@...> wrote:

> ** Well...in reference to that error I found this in the Configuring
> guide, based on that I would try changing Display-General-Auth-Message2 to F
> and restart your Remedy server so that it will give you a more detailed
> message regarding what your problem actually is.
>
> Display-General-Auth-
> Message2
> Indicates whether to display a message when user authentication fails.
> If set to True (the default), a generic message is displayed for user name
> and password errors:
> „ In BMC Remedy User: ARERR [623] Authentication failed
> „ In a browser: ARERR [9388] Authentication failed
> If set to False, each authentication error displays a different message:
> „ In BMC Remedy User:
> „ ARERR [612] No such user is registered with this server
> „ ARERR [329] Invalid password or authentication string for
> existing user
> „ In a browser:
> „ ARERR [9381] No such user is registered with this server
> „ ARERR [9382] Invalid password or authentication string for
> existing user
> The syntax for the option is:
> Display-General-Auth-Message:T
>
>  ------------------------------
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@...] *On Behalf Of *Ravi
> *Sent:* Friday, August 14, 2009 12:05 PM
> *To:* arslist@...
> *Subject:* Re: Mid Tier Authentication Error ARERR 9388
>
> ** Where should I look then ? how can I debug this. I am getting ARERR 9388
> when i try to login.
>
>
> On Fri, Aug 14, 2009 at 12:01 PM, LJ Longwing <lj.longwing@...>wrote:
>
>> I'm not sure that's a problem.  I think it's just letting you know that
>> there is going to be a performance hit to the server while it grabs
>> definitions from the server.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@...] On Behalf Of Raj
>> Sent: Friday, August 14, 2009 11:53 AM
>> To: arslist@...
>> Subject: Re: Mid Tier Authentication Error ARERR 9388
>>
>> Hello All,
>> Mid tier with Pre Production worked but I am having issues with test
>> system
>> now.
>>
>> here's the mid tier log :
>>
>> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) : Reaping cache
>> Form images for definition, permissions , data  change on server All
>> Servers
>> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Form images for definition, permissions , data  change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.CACHE)
>> : Reaping cache Active links for definition, permissions , data  change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE) :
>> Reaping cache Active links for definition, permissions , data  change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.CACHE)
>> : Reaping cache Groups for definition, permissions , data  change on
>> server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE)
>> :
>> Reaping cache Groups for definition, permissions , data  change on server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping cache Roles for definition, permissions , data  change on server
>> All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Roles for definition, permissions , data  change on server
>> All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping
>> cache Displayed fields for definition, permissions , data  change on
>> server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE)
>> :
>> Reaping cache Displayed fields for definition, permissions , data change
>> on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.CACHE)
>> : Reaping cache Js for definition, permissions , data  change on server
>> All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Js for definition, permissions , data  change on server All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping
>> cache Field maps for definition, permissions , data  change on server All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Field maps for definition, permissions , data  change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.CACHE)
>> : Reaping cache Sysdata for definition, permissions , data  change on
>> server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE)
>> :
>> Reaping cache Sysdata for definition, permissions , data  change on server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping cache Compiled forms for definition, permissions , data  change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE) :
>> Reaping cache Compiled forms for definition, permissions , data change on
>> server All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.CACHE)
>> : Reaping cache Forms for definition, permissions , data  change on server
>> All Servers Aug 14, 2009 11:47:09 AM - WARNING
>> (com.remedy.log.PERFORMANCE)
>> :
>> Reaping cache Forms for definition, permissions , data  change on server
>> All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping
>> cache Html for definition, permissions , data  change on server All
>> Servers
>> Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Html for definition, permissions , data  change on server
>> All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.CACHE) :
>> Reaping
>> cache Form fields for definition, permissions , data  change on server All
>> Servers Aug 14, 2009 11:47:09 AM - WARNING (com.remedy.log.PERFORMANCE) :
>> Reaping cache Form fields for definition, permissions , data  change on
>> server All Servers
>>
>> Any idea what is the problem.
>>
>> Thanks,
>> Raj
>>
>> On Aug 13, 5:14 pm, Raj <ravi6...@...> wrote:
>> > Resolved.
>> >
>> > Windows Firewall was on.
>> >
>> > Turned it off and it worked.
>> > Thank you everybody for the help.
>> >
>> > Raj
>> >
>> > On Aug 13, 11:58 am, Raj <ravi6...@...> wrote:
>> >
>> >
>> >
>> >
>> >
>> > > Sorry typing error
>> > > Typo : I mentioned Authentication Server as AR System Server password.
>> >
>> > > I mentioned Authentication Server name as AR System Server name.
>> >
>> > > On Aug 13, 11:55 am, Raj <ravi6...@...> wrote:
>> >
>> > > > Hello All,
>> > > > I tried all the steps , changed the application service password
>> > > > and mid tier password to same one.
>> > > > Didn't work out.
>> > > > I mentioned Authentication Server as AR System Server password.
>> > > > Also the other servers namely Ar system Server , Preference
>> > > > Server, Data Visualization Server and Homepage Server , I
>> > > > mentioned AR System Server for all these.
>> >
>> > > > Don't know why I am unable to make the Mid tier work ? Must be
>> > > > doing something wrong.
>> > > > Will dig in more and update in here.
>> >
>> > > > Any other sugestions are welcome.
>> >
>> > > > Thank you ,
>> > > > Raj
>> > > > On Aug 12, 11:10 pm, Rosemary <rjing...@...> wrote:
>> >
>> > > > > I've noticed after installing mid-tier 7.1 that it doesn't
>> > > > > automatically specify the Authentication Server on the General
>> > > > > Settings tab in the Mid Tier Configuration webpage. You haven't
>> > > > > mentioned that in your original post, so you might want to
>> double-check.
>> >
>> > > > > Regards,
>> > > > > Rosemary
>> >
>> > > > > On Thu, Aug 13, 2009 at 1:03 PM, Raj <ravi6...@...> wrote:
>> > > > > > Thank you Joe for your reply.
>> >
>> > > > > > I am using IIS(6.0) with TOMCAT(5.5).
>> > > > > > I used the user name Demo but now DEMO, Sorry for typing
>> > > > > > mistake earlier during posting.
>> >
>> > > > > > Also without using port number 8080 , i am getting the login
>> page.
>> > > > > > Previously I used to usehttp://midtierservername:8080/arsys
>>  > > > > > but with that i am getting page cannot be displayed page.
>> >
>> > > > > > so I removed the 8080 and i was able to get mid tier login page.
>> >
>> > > > > > Also i changed password to a common one. But I will cross
>> > > > > > check what you mentioned:
>> > > > > > "If this is not your case (which I do not think it would be as
>> > > > > > you can see the login page if you are attempting your logon),
>> > > > > > check the AR Mid- Tier Application Password. Make sure that it
>> > > > > > is the same as that what is configured in the ar.conf / ar.cfg
>> > > > > > file via the AR Server Configuration."
>> > > > > > but I am pretty sure i changed the ar midtier appln password ,
>> > > > > > and it is same in the ar.conf file.
>> >
>> > > > > > I will check tomorrow and update in here.
>> >
>> > > > > > Thank you for your reply. Really appreciate it.
>> >
>> > > > > > On Aug 12, 7:41 pm, Joe DeSouza <joe_rem...@...> wrote:
>> > > > > > > Raj,
>> >
>> > > > > > > First of all it would be nice to know what web server you
>> > > > > > > are using. If
>> > > > > > you are using IIS, then http://<mid-tier-server-name>/arsys
>> > > > > > would be enough..
>> >
>> > > > > > > If you are using any other server other than IIS, the
>> > > > > > > default port is not
>> > > > > > 80 which is assumed by the http protocol. For eg, it is 8080
>> > > > > > for Tomcat, 8090 for Websphere so in those two cases your URL
>> > > > > > would turn out to be http://<mid-tier-server-name>:8080/arsys
>> > > > > > or http://<mid-tier-server-name>:8090/arsys respectively if the
>> default ports were used for these web servers.
>> >
>> > > > > > > If this is not your case (which I do not think it would be
>> > > > > > > as you can see
>> > > > > > the login page if you are attempting your logon), check the AR
>> > > > > > Mid-Tier Application Password. Make sure that it is the same
>> > > > > > as that what is configured in the ar.conf / ar.cfg file via the
>> AR
>> Server Configuration.
>> >
>> > > > > > > Lastly, if you are using that default admin user to login,
>> > > > > > > then I thought
>> > > > > > you should know that the user names and passwords in Remedy
>> > > > > > are case sensitive irrespective to whether the database is
>> > > > > > case sensitive or not.. So it will not be DEMO but Demo unless
>> > > > > > you have modified the login name in the User form to be DEMO
>> instead of Demo..
>> >
>> > > > > > > Cheers
>> >
>> > > > > > > Joe
>> >
>> > > > > > > ________________________________
>> > > > > > > From: Raj <ravi6...@...>
>> > > > > > > To: arsl...@...
>> > > > > > > Sent: Wednesday, August 12, 2009 7:44:16 PM
>> > > > > > > Subject: Mid Tier Authentication Error ARERR 9388
>> >
>> > > > > > > Hello All,
>> > > > > > > After the fresh installation of mid tier, I
>> > > > > > > addedhttp://midtierserver
>> > > > > > name/arsys in default webpath under advanced tab in server
>> > > > > > information form through user tool and also added ar system
>> > > > > > server name under all the options available in mid tier
>> > > > > > configuration tool ie. Ar system Server , Preference Server,
>> Data
>> Visualization Server and Homepage Server.
>> >
>> > > > > > > Still getting an AUTHENTICATION ERROR ARERR 9388 when i am
>> > > > > > > trying to
>> > > > > > login through DEMO.
>> >
>> > > > > > > Please advise.
>> >
>> > > > > > > Thanks,
>> > > > > > > Raj
>> >
>> > > > > > ______________________________________________________________
>> > > > > > _____________­­­­____
>> > > > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > > > > > > Platinum
>> Sponsor:rmisoluti...@... <Sponsor%3Armisoluti...@...><
>> Sponsor%3Armisoluti...@... <Sponsor%253Armisoluti...@...>
>> >ARSlist:
>> "Where the Answers Are"
>> >
>> > > > > > ______________________________________________________________
>> > > > > > _____________­­­­____ UNSUBSCRIBE or access ARSlist Archives
>> > > > > > atwww.arslist.org
>> > > > > >  Platinum
>> Sponsor:rmisoluti...@... <Sponsor%3Armisoluti...@...><
>> Sponsor%3Armisoluti...@... <Sponsor%253Armisoluti...@...>
>> >ARSlist:
>> "Where the Answers Are"
>> >
>> > > > > ________________________________________________________________
>> > > > > ___________­­­­____ UNSUBSCRIBE or access ARSlist Archives
>> > > > > atwww.arslist.org Platinum Sponsor:rmisoluti...@...<Sponsor%3Armisoluti...@...>
>> > > > > ARSlist: "Where the Answers Are"- Hide quoted text -
>> >
>> > > > > - Show quoted text -
>> >
>> > > > __________________________________________________________________
>> > > > _________­­­____ UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.org Platinum Sponsor:rmisoluti...@...<Sponsor%3Armisoluti...@...>
>> > > > ARSlist: "Where the Answers Are"- Hide quoted text -
>> >
>> > > > - Show quoted text -
>> >
>> > > ____________________________________________________________________
>> > > _______­­____ UNSUBSCRIBE or access ARSlist Archives
>> > > atwww.arslist.org Platinum Sponsor:rmisoluti...@...<Sponsor%3Armisoluti...@...>ARSlist:
>> > > "Where the Answers Are"- Hide quoted text -
>> >
>> > > - Show quoted text -
>> >
>> > ______________________________________________________________________
>> > _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > Platinum Sponsor:rmisoluti...@...<Sponsor%3Armisoluti...@...>ARSlist: "Where the Answers
>> > Are"- Hide quoted text -
>> >
>> > - Show quoted text -
>>
>>
>> ____________________________________________________________________________
>>  ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>> Sponsor:rmisolutions@... <Sponsor%3Armisolutions@...>ARSlist: "Where the Answers Are"
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor:rmisolutions@...<Sponsor%3Armisolutions@...>ARSlist: "Where the Answers Are"
>>
>
> _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers
> Are"_

SSO for BMC, Kinetic, HP, CA, SAP, Jasper and more
© 2014 Java System Solutions
All registered trademarks or trademarks belong to their respective companies

Remedy 7.1 AR Error Messages